WinVoice Support FAQ

ProblemComputer crashs, losing current WinVoice information.
SolutionIf you have a back up we can try to import that information into WinVoice Online. If you do not have a back up and you computer is not working you can send us your hard drive(or the computer), we would do our best to extract as much WinVoice Data as we can. Once the information is imported into WinVoice Online you never have to worry about losing your dental billing data again.
SoftwareJunior, Plus I, Plus II, Plus III, Lite, Pro, Net
OS95, 95OSR2, 98, 98SE, Me, NT 4.0, 2000, XP, 2003

ProblemAfter installing IE7, you are prompted if you are sure you want to run WinVoice
Solution IE7 has created new security features to help identify to customers that they are running a program that is not located on their computer. We're unsure as to why they didn't include a "Do not show me this message again" prompt like most of their other screens. This can create an annoyance for NET customers who start up WinVoice NET remotely every day. To fix this prompting, click Start->Control Panel->Internet Options Then go to the Security tab. Click Trusted Sites. Click the Sites button. Remove the checkbox for "Require server verification". Type in file://servername in for "Add this website to the zone"(for example, we have a server named fileserver2, our drive share is the W: drive mapped to \\fileserver2\winvoice, in our case, we type in file://fileserver2). Click Add. Then click Close. Click Custom Level, scroll down to Miscellaneous, and where it says "Launching applications and unsafe files", change from Prompt to Enable. Click OK, then OK again to save the settings. You will no longer be prompted for launching programs(such as WinVoice) off any shared drive on the listed server.
SoftwareNet
OSXP, 2003

ProblemTeeth are not highlighting as I click on them, or area around teeth get filled in when I click on them
SolutionWinVoice requires the computer to be set in small/normal font mode to operate correctly. Right click on your desktop, left click on properties, then click on the "Settings" tab at the top, then click the "Advanced" button. You should then see a pull down option called "font size" select small or normal, then click "OK" at the bottom.
SoftwareJunior, Plus I, Plus II, Plus III, Lite, Pro, Net
OS95, 95OSR2, 98, 98SE, Me, NT 4.0, 2000, XP, 2003

ProblemSoftware re-indexes every time it starts up.
SolutionExit from every node of WinVoice. Shut down all end nodes, reboot the server machine, get inside of WinVoice on the server machine and allow it to finish reindexing before starting up any end node. You may also need to delete INVOICE.IDX from your company sub-directory if the file had become radicaly corrupted.
SoftwareNet
OSWindows 3.1, WFWG 3.11, 95, 95OSR2, 98, 98SE, Me, NT 3.5, NT 4.0, 2000, XP, 2003

ProblemHow do I print mailing labels?
SolutionClick the Print Rep menu at the top, then go to Doc/Comp/Emp labels. When this screen is displayed, you can select between printing doctor or company mailing labels. Then below that, you can enter how many copies of each label you want printed, then below that allows you to set the paper type. 3 column means that it has three labels going left to right on the label sheet. "Label per column" allows you to set how many labels are going up and down on the label paper. The "Top/Bottom/Left/Right" values allow you to offset the printing on the sheet of paper, these numbers are in dpi, so if you have a 300 dpi printer, putting a value of 150 in will move the printout 1/2 an inch. If for instance its printing too far up on the sheet of paper, try putting 100 in for "Top" and re-printout, if its still too hight, try increasing it to 200, etc.
SoftwarePro,Net
OSWindows 3.1, WFWG 3.11, 95, 95OSR2, 98, 98SE, Me, NT 3.5, NT 4.0, 2000, XP, 2003

ProblemI just installed a new printer and WinVoice is not printing.
SolutionClick Configure, then down to Default Printers, then select the first entry under Default Printers and then click on OK when it comes up with your printer(assuming your printer is listed, if not, you need to finish installing the drivers for your new printer). Then continue down the list of print sections under Default Printers, selecting "OK" or "Print" for each one. v3.x of Pro/Net memorize the last printer used, so when the old print driver is deleted then WinVoice tries to print to the deleted printer and gets confused. By using the default printers option, your reselecting whatever your new default printer.
SoftwarePro 3.x and up,Net 3.x and up
OSWindows 3.1, WFWG 3.11, 95, 95OSR2, 98, 98SE, Me, NT 3.5, NT 4.0, 2000, XP, 2003

ProblemI just got a new computer and I want the fastest method of moving to the new machine.
SolutionInstall any of the disks that you've received from us, preferably the newest one. This will put a copy of the backup program on the new machine and create the shortcuts on the new machine. Then make a good FULL backup from the old machine(Click Start->Programs->WinVoice->Backup, make sure the source path and destination path are correct, and continue backup). Then on the new machine, click Start->Programs->WinVoice->Backup, click the RESTORE option, then click the "continue" or "ok" button at the bottom after putting in your backup. By default, this will restore everything..your data, your licensed version of the software, your personal settings onto the new machine. Note that Pro versions 2.5 and lower, or Lite are hardcoded to your machine and you will need to contact sales to upgrade to version 3.3 of Pro to easily migrate machines.
SoftwareJunior, Plus I, Plus II, Plus III, Pro(2.6 and greater), Net
OSWindows 3.1, WFWG 3.11, 95, 95OSR2, 98, 98SE, Me, NT 3.5, NT 4.0, 2000, XP, 2003

ProblemHow do I charge interest to my past due doctors?
SolutionGo to your doctor list(click "Doctors" in Plus I/II/III or click the "Doc" button in Lite/Pro/Net). Then edit the doctor in question and fill in a precentage in the "Interest" field. Then as you end your month/close your period, it will ask if you wish to assign interest to past due doctors. If you answer "yes", it will then create interest charges on the doctors who have past 30 day balances and have interest rates listed under their accounts. NOTE: WinVoice Junior v1.0 does NOT contain automatic interest charges to past due doctors. For basic Junior you will need to create new cases, with the patient name of "Interest Charge" and a single new charge line called "Interest charge", that has a quantity of 1, and a fee per quanitity totaling what you want to charge in interest.
SoftwarePlus I, Plus II, Plus III, Lite, Pro, Net
OSWindows 3.1, WFWG 3.11, 95, 95OSR2, 98, 98SE, Me, NT 3.5, NT 4.0, 2000, XP, 2003

ProblemHow do I replace my logo?
SolutionJunior/Plus I/II/III: Double click My Computer, double click your (C:) drive, double click the Junior folder, double click the BMP folder, double click YOUR(or it may say YOUR.BMP). You may then use your default graphics editor to make changes to, or replace the image.
Lite/Pro/Net: Double click My Computer, double click your (C:) drive, double click the Junior folder, double click the BMP folder, double click LOGO(or it may say LOGO.BMP). You may then use your default graphics editor to make changes to, or replace the image.
SoftwareJunior, Plus I, Plus II, Plus III, Lite, Pro, Net
OSWindows 95, 95OSR2, 98, 98SE, Me, NT 3.5, NT 4.0, 2000, XP, 2003

ProblemIf I upgrade to Windows XP, will I need to upgrade my software?
SolutionIf you are using our Junior software line, make sure that the version number contains v07 at the end. If it does not, you may need to contact technical support at 918-627-5395 to obtain a free upgrade to 07(Basic/Plus I/Plus II/Plus III) for full functionality. For WinVoice Pro and Net customers v3.x and higher, the software should be fully functional. Unfortunately we do not have previous versions of our Lite/Pro/Net softwares available for testing under Windows XP so we can not guarentee them to work properly.
SoftwareJunior, Plus I, Plus II, Plus III, Lite, Pro, Net
OSWindows XP, 2003

ProblemMy Brother printer does not highlight the teeth while printing.
SolutionSome printer models contain an option in the printer driver settings for "Enhance Greys". If this option is turned off, the printer driver may or may not print out the tooth highlighting. Make sure the enhance greys option is turned on.
SoftwareJunior, Plus I, Plus II, Plus III, Lite, Pro, Net
OS95, 95OSR2, 98, 98SE, Me, NT 4.0, 2000, XP, 2003

ProblemMy Brother laser printer is not highlighting teeth.
SolutionIn the windows driver properties, make sure to set to use System rather than Printer halftoning settings.
SoftwareJunior, Plus I, Plus II, Plus III, Lite, Pro, Net
OS95, 95OSR2, 98, 98SE, Me, NT 4.0, 2000, XP, 2003

ProblemHow do I print the tooth numbers on the charts?
SolutionDouble click My Computer on the desktop, double click your (C:) drive, double click on the Junior or WinVoice depending if your using Junior or Pro/Net. Double click on the Bmp folder. Right click on chart1.bmp, left click on Delete. Right click on chart2.bmp left click on Delete. If you are wanting US chart number, right click on numbed1.bmp and rename to chart1.bmp. Right click on numbed2.bmp and rename to chart2.bmp. For Canadian charts, use cnumbed1.bmp/cnumbed2.bmp. For European charts, use enumbed1.bmp/enumbed2.bmp.
SoftwareJunior, Plus I, Plus II, Plus III, Pro(3.3 or higher), Net(3.0 or higher)
OS95, 95OSR2, 98, 98SE, Me, NT 4.0, 2000, XP, 2003

ProblemMy HP Deskjet 3600 series printer does not print at all?
SolutionHP makes wonderful hardware, but unfortunately, sometimes their drivers are quite buggy. To compensate with possible incompatibilities with softwares or specific other hardware, most HP printers have their own custom printer driver(which is the buggy one, included on the cd) and a seperate, compatible, "universal" driver that was written and certified by Microsoft. If your deskjet printer does not print properly, completely uninstall the drivers that came with the printer and install the HP Deskjet 550c driver(which is built into windows)
SoftwareJunior, Plus I, Plus II, Plus III, Pro, Net
OS95, 95OSR2, 98, 98SE, Me, NT 4.0, 2000, XP, 2003

ProblemRandom Junior/Pro crashes under windows XP
SolutionJunior and Pro are designed to run under all available versions of Windows so that any computer may be used. Under NT,2000,XP,2003, Microsoft uses a fully 32-bit core and all 16-bit programs are emulated with a program named WOWEXEC. Since WOWEXEC runs for every 16-bit application that is launched, XP has a known issue(which will hopefully be fixed in SP2) where if you start one 16-bit program and then start another 16-bit program from the same memory space, it will kill the original 16-bit thread. Microsoft has a knowledge base article on helping to alieviate the problem here. But, instead, we highly recommend simply running Case History, Brainwash, Memory Editor, or Backup all from Start->All Programs->WinVoice rather than using the shortcuts provided inside of the WinVoice software itself. Launching through the start menu will not generate the error. Net 16-bit is also affected, but since Net also comes with a 32 bit version, its rarely experienced.
SoftwareJunior, Plus I, Plus II, Plus III, Pro
OSXP, 2003

ProblemYou receive a 16-bit MS-DOS Subsystem windows error
Solution Your windows 16 bit files have been damaged. The source of this damage can either be from corrupted files, spyware, or viruses. First, make sure to run a chkdsk on the hard drive to correct any corrupted files, run a program like AdAware, or SpyBot to clear any spyware off your computer, and run a utility like trendmicro.com's online free virus scan to verify your computer is free of viruses.
After those steps have finished, click this link to visit microsofts site for the steps necessary to rebuild the damaged windows files. You will need your windows install CD for this. The down-and-dirty steps are:
Start->run, type in cmd and click OK
Type these lines, replacing D: with your cdrom drive letter, like E: or F:. Note: if your using windows 2000, replace c:\windows\ with c:\winnt\
expand D:\i386\config.nt_ c:\windows\system32\config.nt
expand D:\i386\autoexec.nt_ c:\windows\system32\autoexec.nt
expand D:\i386\command.co_ c:\windows\system32\command.com
exit
Restart your computer.
SoftwareJunior, Plus I, Plus II, Plus III, Pro, Net
OS2000, XP, 2003

Problem Slow network connection after leaving computer idle for awhile
Solution Windows XP has a default to auto-disconnecting network connections after a 15 minute time period. The reason why is XP Pro has a 10 connection maximum limit to force purchasing a server product if needing additional connections. To prevent the 10 connection limit from being reached too quickly due to random disconnections from end machines, XP will automatically disconnect idle connnections. Click Start->Run and type in
net config server /autodisconnect:-1
To completely disable autodisconnection, or replace -1 with the number of minutes that a connection may remain idle(you will probably want to set this to be 120 or higher to account for lunch or other inactive periods).
Software Net
OS XP

Problem Upon boot, a red x appears in a mapped drive and shortcuts to server doesn't work until drive is double clicked.
Solution Windows XP defaults to persistant network connections while older versions of windows default to non-persistant. Remove the network drive and recreate using the command line and use the option /persistant:no Click Start->Run and type in
net use w: \\servername\winvoice /persistent:no
Of course, replacing the drive letter and share parameters. You may need to create a batch file and put in the startup folder to properly cause XP to connect to older versions of Windows.
You can also speed up browsing the network by tweaking the registry(not recommended)
Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\RemoteComputer\NameSpace delete the {D6277990-4C6A-11CF-8D87-00AA0060F5BF} subkey to disable checking for scheduled tasks on the remote machine and very-very optionally delete {2227A280-3AEA-1069-A2DE-08002B30309D} to delete checking for printers on the remote machine(which can make you unable to browse for remote printers so its not recommended)
Software Net
OS XP

XP Tweaking
Give 16-bit apps their own separate processes
[HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ WOW]
"DefaultSeparateVDM"="Yes"

By default, Windows XP will only open one 16-bit process and cram all 16-bit apps running on the system at a given time into that process. This simulates how MS-DOS based systems viewed systems and is necessary for some older applications that run together and share resources. However, most 16-bit applications work perfectly well by themselves and would benefit from the added performance and stability of their own dedicated resources. To force Windows XP to give each 16-bit application it's own resources, browse to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ WOW and find the String "DefaultSeparateVDM". If it is not there, you may need to create it. Set the value of this to Yes to give each 16-bit application its own process, and No to have the 16-bit application all run in the same memory space.


Network tweaking
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\]
"TcpAckFrequency"=1 for XP/Server 2003
or "TcpDelAckTicks"=0 for Me/2000

Only adjust this setting as a last resort on slow file sharing. The newer network stack that's present in operating systems newer than 98 add an advanced alogrithm designed to lower the amount of traffic on your network by delaying 200ms before responding with a positive acknowledgement that a network packet had been properly sent. This works very well for transfering single large chunks of data(since during those 200ms, you may have had several data blocks and will only receive one response, thus the overall network traffic decreases), but horribly bad for large numbers of small data blocks (such as WinVoice Net uses when rather than transfering your very large invoice list, it does such data optimization techniques as binary halving to narrow down what it needs. So if WinVoice transfers a data block in 50ms, it would be forced to wait 200ms before it knows the data block came over correctly). By setting the value to 1 for XP/2003 or 0 for Me/2000, you turn off this delay and the system will immediately respond to data packets.


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